SUPPORT
Real help for your OweScout account.
Updated August 4, 2026
OweScout is operated by Carr Identity Group LLC.
Contact OweScout
Email dcarr@carridentitygroup.com with the email address on your account and a short description of the issue. Do not email passwords, full credit reports, Social Security numbers, or payment-card numbers.
Account access
Use “Forgot your password?” on the sign-in screen for email/password accounts. For Apple or Google sign-in, continue with the same provider and provider account originally used.
App Store and Google Play purchases
- Tap Restore Purchases on OweScout's Billing screen if an eligible Apple or Google Play purchase is missing.
- Manage or cancel a subscription through the App Store or Google Play account that made the purchase.
- Apple and Google control their respective store refunds. Request an eligible refund through the store that processed the purchase.
Delete your account
In either mobile app, open Account, choose Delete account, review the consequences, enter the requested confirmation, and confirm deletion. On the website, use Account settings. This permanently removes your OweScout identity, workspace data, and private uploaded files after required cleanup.
Account deletion does not automatically cancel an App Store or Google Play subscription. Cancel it separately in the subscription settings for the store where you purchased it. If deletion reports an unresolved billing operation, email Support for a billing review.
Privacy requests
Account export and deletion controls are available in web Account settings. For another privacy request, email dcarr@carridentitygroup.com. OweScout may need to verify that you control the account before acting on a request.